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Our client is a leading PE-backed consumer services group operating at significant scale across the UK and Ireland. With a distributed workforce of over 16,000 colleagues across more than 1,000 locations, this is a role of genuine consequence, sitting on the Senior Leadership Team, reporting to the CPO, and acting as the strategic lead for all people operations across the region.

The function spans the full people operations and shared services remit: HR systems and data, employee relations, payroll, process transformation, contingent and supply workforce compliance, and programme delivery, led through a team of c.40. The agenda reflects the pace of the business: AI and digital transformation, accelerating M&A integration, and building an analytics capability that genuinely informs decisions rather than simply reports on them, all in service of delivering the best possible experience for every colleague, at the best commercial value for the organisation.

The role carries genuine statutory and governance weight. The successful candidate will hold ultimate accountability for employment law compliance across two jurisdictions, with responsibility for ensuring a complex ER caseload is managed with rigour and consistency at the appropriate level. Beyond this, the role demands strategic command of people governance and risk across the full employment lifecycle, setting the standards and frameworks that ensure the organisation meets its obligations to regulatory bodies and upholds the professional standards required of a workforce operating in a regulated environment.

The successful candidate will demonstrate a track record of success as a senior leader within a large, complex, consumer-led, multi-site organisation, ideally PE-backed or high-growth, where infrastructure was being built rather than inherited. Leading HR transformation and M&A integration, with the commercial acumen and executive presence to influence at the highest level and, critically, a proven ability to deploy AI in a people operations context; to have built the case, seen it land, and measured what it delivered.  This is a role for a conceptual thinker who can also execute.  Healthcare, retail, or FMCG backgrounds are particularly relevant.

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